|
1. How do I make a booking online?
|
|
2. Do I have to make my booking on-line?
|
|
3. When do I pay for my reservation?
|
|
4. What is the cancellation policy and how do
I cancel my booking?
|
|
5. How is a cancellation refunded?
|
|
6. What happens if I want to move my hotel
booking start date?
|
|
7. How are our prices so good?
|
|
8. Who will confirm my reservation?
|
|
9. If I require help or support what do I do?
|
|
10. What do I do if the hotel tries to charge
me for my reservation?
|
|
11. What do I do if I am not happy with the
hotel or my room when I arrive?
|
|
12. What if I simply need to amend my
booking?
|
|
13. What do I require when checking in at the
hotel?
|
|
14. Are my credit card details safe to use on
your system?
|
|
15. Is my reservation guaranteed?
|
|
16. The hotel I want to book is on request
what does that mean?
|
|
17. What are my personal details used for?
|
|
18. Can I add a night to my reservation?
|
|
19. What credit cards can I use?
|
|
20. Is breakfast included in the rate?
|
|
21. The price has gone up since I last
checked in. Why?
|
|
22. Are the hotels all en-suite?
|
|
23. Do the prices include VAT and credit card
charges?
|
|
24. What happens if the hotel cannot
accommodate my reservation?
|
|
25. If I am travelling with my children how
many can be accommodated?
|
|
|
1. How do I make a booking online?
Our booking system is simple and easy to use, simply follow the simple process
and on screen instructions. Once you have imputed your selected
destination, arrival date and any other relevant information select search and
our booking system will search in real time for available hotels. The
system will display all available hotels that match your criteria. You
can click to find further information about the hotel. To book a hotel, select
your chosen hotel and follow the simple and fully secure booking process. Your
booking will be completed instantly and a confirmation sent to you by e-mail.
Back to top >
|
2. Do I have to make my booking on-line?
No, at worldstraveller.com we still believe in personal service. If you
wish to speak to one of our friendly tour coordinators for further help or
assistance in making your booking please call us on +971 (04) 3598111 and we
will be happy to help you with your reservation.
Back to top >
|
3. When do I pay for my reservation?
All of our prices are pre paid at the time of booking. Your entire booking cost
is charged to your card at the time of your booking and will appear on your
card as CCAvenue e-transactions.
Back to top >
|
4. What is the cancellation policy and how do I cancel my
booking?
You must check your cancellation policy on your booking confirmation to see
what the cancellation details are. It may vary from hotel to hotel.
In the majority of cases you can cancel your reservation up to 48 prior to
arrival date without charge, failure to cancel by this time will result in loss
of 100% of booking cost. We recommend to our customers that when booking
all holidays including short breaks that you find a suitable and comprehensive
insurance cover. Should you cut your stay short we cannot offer a refund.
The hotel cannot re-sell its beds at short notice and this is why are
cancellation policy is set to these terms and conditions. You may cancel
your reservation either by calling our call centre directly or by following our
instructions for cancellation on our website.
Back to top >
|
5. How is a cancellation refunded?
Your agreed cancellation amount will be refunded only to the card details used
to pay for the original booking. Any cancellations will be refunded within 7 -
14 working days.
Back to top >
|
6. What happens if I want to move my hotel booking start
date?
So long as you are outside of the cancellation terms then we will try and move
your reservation to another date, however we cannot guarantee the pricing and
availability will remain the same.
Back to top >
|
7. How are your prices so good?
Worldstraveller.com has a tie-up with major hotel reservation wholesale
suppliers who negotiate and contract prices direct with the Hotels and with
large buying power this ensure are prices are kept low. We also keep
unnecessary paperwork to a minimum with all confirmations being sent via e-mail
ensuring that there are minimum costs and therefore we can pass the savings on
to you, the customer.
Back to top >
|
8. Who will confirm my reservation?
You do not need to contact the hotel at all; we do all the work for you. The
prices are ours and not the hotels, the hotel is not obliged to offer you our
price. You will receive an instant e-mail confirmation of your reservation,
including full details of your stay and full cancellation policy. Should you
not receive your booking confirmation within an hour please contact our
friendly tour coordinators on +971 (04) 3598111 who will find your reservation
for you.
Back to top >
|
9. If I require help or support what do I do?
Should you require help or support at any stage during the booking process or
leading up to your stay please contact our friendly tour coordinators on +971
(04) 3598111 and will be happy to assist you in any way.
Back to top >
|
10. What do I do if the hotel tries to charge me for my
reservation?
Call us instantly, your reservation is booked by us and we handle the payment
to the hotel so you should have nothing further to pay the hotel other than any
extras charged to your room.
Back to top >
|
11. What do I do if I am not happy with the hotel or my
room when I arrive?
Once you arrive at your destination hotel if you have any problems, report them
in the first instance to the hotel manager. If you are not happy with the
results of speaking to the hotels management please inform us of your problem
in writing within 30 days of your stay via e-mail at
info@worldstraveller.com
Back to top >
|
12. What if I simply need to amend my booking?
Please speak to our friendly tour coordinators on +971 (04) 3598111 and we will
do our very best to help. Changes may only be able to be made outside of your
cancellation period.
Back to top >
|
13. What do I require when checking in at the hotel?
All you require as standard is your e-mail confirmation and a valid photo I.D.
usually a passport is required. Always bring a credit card should you require
to pay for any incidentals during your stay, some hotels will insist on a
credit card being provided on arrival.
Back to top >
|
14. Are my credit card details safe to use on your
system?
It is very safe to use your credit card details. We take security very
seriously at Al Abrar Travels & Tours LLC and worldstraveller.com; all your
details are secured by our payment system operated by CCAvenue e-transactions.
The CCAvenue system is a secure payment server that transmits credit card
details in an encrypted format, keeping your card details safe. Our site is
also protected by firewalls and further detailed encryptions and is held on a
secure server.
Back to top >
|
15. Is my reservation guaranteed?
Yes, once you have received our confirmation e-mail, your reservation and
allocation of rooms of that hotel, is confirmed from our suppliers.
Back to top >
|
16. The hotel I want to book is on request what does that
mean?
If your hotel is showing on request all you need to do is book the Hotel as
normal and follow the instructions on the screen. We will still require your
credit card details which are used only in the event that the hotel confirms
your reservation. Once the hotel confirms you will be sent your booking
confirmation and your credit card will be charged, should the hotel deny your
request, you will not be charged and we will endeavour to find you alternative
accommodation.
Back to top >
|
17. What are my personal details used for?
See our privacy policy for a full explanation; you will be informed at the time
of booking exactly what your details are required for.
Back to top >
|
18. Can I add a night to my reservation?
Yes, subject to availability, please speak to our tour coordinator should you
wish to amend your booking. If you're booking is within our cancellation terms.
You must speak to us prior to making any amendments to ensure that the
possibility of you being charged cancellation charges in minimised.
Back to top >
|
19. What credit cards can I use?
You can use most major credit cards including VISA, Visa Electron, MasterCard
and American Express.
Back to top >
|
20. Is breakfast included in the rate?
You are informed during the booking process, if breakfast is included; the
majority of our contracted rates include breakfast where possible.
Back to top >
|
21. The price has gone up since I last checked in. Why?
Our prices are based on availability at our partner allocations and they do
change dependant on demand. We advise that it is better to book earlier if you
find a hotel that you really want. As the date gets closer at the more popular
hotels we begin to run out of availability.
Back to top >
|
22. Are the hotels all en-suite?
The majority of our hotels are en-suite, 3 star and above; if they are not
en-suite you will be informed during the booking process.
Back to top >
|
23. Do the prices include VAT and credit card charges?
Our prices include VAT; the price you see is the price you pay. Should this be
any different you will be informed during the booking process. All of our
prices include credit card charges.
Back to top >
|
24. What happens if the hotel cannot accommodate my
reservation?
We reserve the right to find you another hotel of similar standard as near as
possible to your first choice hotel. We will refund any difference however we
will not be held liable for any additional charges or expenses incurred.
Back to top >
|
25. If I am travelling with my children how many can be
accommodated?
It fully depends on the hotel and the age of your children. Most hotels will
only accommodate 1 child in with two adults per room, however when selecting
your accommodation you can search for triple and in some cases quad rooms. Some
hotels will allow additional rollaway beds to be put in their rooms and this
may be at a small charge. Please contact our call centre for further
information about family and child friendly hotels. Any additional children in
the room may be charged small additional breakfast costs and this is at the
sole discretion of the hotel.
Back to top >
|